RYYES Privacy Policy

At RYYES ("we," "us," or "our"), accessible from https://www.ryyes.com, protecting the privacy and personal data of our customers, website visitors, and device users is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our portable printing devices (including inkjets, thermal printers, and tattoo printers), use our companion mobile applications, or engage with our customer support and business services.

1. Information We Collect

We collect information to provide better services, process orders, deliver hardware/software updates, and support customer operations. The types of information we collect include:

A. Personal Data Provided Directly by You

• Contact Information: Name, email address, phone number, physical shipping address, and business details when filling out contact forms, placing orders, or submitting partnership inquiries.
• Account Information: Login credentials, account preferences, and user profiles created on our website or mobile companion applications.
• Customer Support & Inquiries: Communications, feedback, inquiry details, and warranty claims submitted to our support team.

B. Device & Mobile App Data

• Hardware & App Usage: Information regarding RYYES portable printer devices connected via Bluetooth or Wi-Fi, app diagnostics, firmware versions, print job statistics (e.g., page counts, error logs), and connection settings.
• Device Permissions: Optional device permissions requested by our mobile application (such as Bluetooth access, Local Area Network/Wi-Fi access, and Storage/Photo permissions) strictly required to transmit documents, stencils, or photos to your RYYES printer.

C. Automatically Collected Information

• Technical & Browsing Data: IP address, browser type, operating system, referring URLs, device identifiers, and page interaction metrics collected via cookies and log files when navigating www.ryyes.com.

2. How We Use Your Information

We utilize the collected information for specific, legitimate operational and commercial purposes, including:

• Fulfilling Orders & Services: Processing transactions, delivering hardware products, managing logistics, and providing customer support.
• Device Functionality & Companion App Services: Enabling seamless wireless printing, stencil rendering, Bluetooth pairing, and firmware maintenance.
• Business & Distribution Partnerships: Evaluating partner, distributor, and B2B inquiries submitted via our business channels.
• Service Optimization: Enhancing website functionality, analyzing user trends, diagnosing technical issues, and improving hardware/software UX.
• Communications: Sending order updates, security alerts, product technical updates, and promotional communications (where permitted by law).

3. Cookies and Tracking Technologies

Our website utilizes cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, and support marketing efforts. You can configure your browser settings to reject or restrict cookies. However, disabling essential cookies may impact certain functionality on www.ryyes.com.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share information only under the following strictly defined conditions:

• Service Providers: Trusted third-party vendors who assist in payment processing, order fulfillment, website hosting, analytics, and customer support. These providers are bound by strict confidentiality obligations.
• Business Transfers: In connection with any merger, acquisition, corporate restructuring, or sale of assets, user data may be transferred as a business asset.
• Legal Compliance: When required by law, subpoena, or government order, or to protect the rights, property, and safety of RYYES, our users, or the public.

5. Data Security and Retention

We implement industry-standard technical and organizational security measures—including SSL/TLS encryption, secure data storage, and access controls—to protect your personal information against unauthorized access, disclosure, or alteration. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by statutory accounting and legal retention obligations.

6. Your Privacy Rights (GDPR / CCPA / International Laws)

Depending on your jurisdiction (including the European Economic Area, UK, California, and other applicable regions), you possess specific rights regarding your personal information:

• Access & Portability: Request details about the personal data we hold about you and receive a copy in a structured format.
• Rectification: Request correction of inaccurate or incomplete personal records.
• Erasure / Deletion: Request the deletion of your personal data, subject to lawful retention exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time via the "Unsubscribe" link or by contacting support.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage users to review the privacy notices of any third-party services they visit.

8. Children's Privacy

Our services and hardware products are not directed toward children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately for deletion.

9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or product features. Updates will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions, concerns, or privacy requests regarding this Privacy Policy or RYYES data practices, please contact us through our official channels: